The Skyhook Promise

Here’s why you can trust Skyhook with your adventure of a lifetime!

Tried, Tested, and Loved

With thousands of verified reviews from real travellers just like you, you don’t just have to take our word for it.

See our Trustpilot page and read our reviews to see what others have experienced and know you’re in for something incredible.

Guaranteed Departure Dates

Our Hosts list their guaranteed group departure dates. So you can book knowing your trip is set to go ahead.

For the select few adventures that need a minimum number of people to run, you’ll see an Important notice on the trip page.

Flexible Bookings

Plans change, and we get that. Need to tweak your dates? No problem. Most trips offer flexible options, letting you adjust your booking and adventure on your terms.

On the majority of trips, you can freely change dates or cancel your booking up to 60 days before departure. For the small number where this isn’t possible, it’s laid out in the Important notice on the trip page.

See our Booking Terms for information on our Booking and Cancellation policies, as well as important details about Skyhook credits.

Easy Card Payments

We accept Visa and Mastercard payments through our secure payment gateway. You’ll pay a deposit at the time of booking, with the balance due on or before 60 days before departure.

Protected Payments

Your money is safe when you book through Skyhook. All bookings processed on our website are financially protected by Trust My Travel in the unlikely case of insolvency.

Support When You Need It

Whether you have a question before you book or need help while you're on the trip, our customer support team is here for you every step of the way.

After booking, you can also chat directly with your Head Guide to ask any trip-specific questions you might have.

We carefully select our local Hosts for their expertise and level of service delivery. We do our best to make sure every adventure lives up to expectations.

If something doesn’t go as planned, we’ll strive to make things right— based on fairness, honesty, and common sense.

What’s Covered?

Our local Hosts are the best in the business, and together, we work hard to make sure every trip is exceptional.

But if something goes wrong—beyond reasonable adjustments for safety or major unforeseen events—and it’s within our or the host’s control, we’ll step in.

How It Works

1. Before you go: Read your trip FAQs and our Booking Terms online. Everything you need to know is there, upfront.

2. On the trip? Speak to your guide. They’re there to help and will do their best to fix any issues on the spot.

3. Still not resolved? Let us know. If you’ve already raised the issue during the trip and it wasn’t sorted, contact us once you're home with the details.

4. We’ll review and make it right: We’ll gather the facts, speak with your guide, and, if something clearly went wrong, we’ll work out a fair solution.

Book with confidence, adventure without limits.